Terms & Conditions

Welcome to Common Oxen. By using our website you are deemed to have accepted the following terms and conditions, so please take the time to review them, and contact us if you require any clarification.

These terms and conditions, our privacy policy and our postage & returns policy, may be changed in the future if required, so we recommend you re-read them at the time of placing an order.


  1. www.commonoxen.in website ("Website") is an Internet based content and e-commerce portal operated by Common Oxen, under the laws of India.
  2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Common Oxen at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Common Oxen of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Common Oxen cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Common Oxen. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Common Oxen's name is stated as the source and prior written permission of Common Oxen is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

Exactness Not Guaranteed:

Common Oxen hereby disclaims any guarantees of exactness as to the appearance of the final Product as ordered by the user. Natural and hand-made products are subject to the fluctuations of raw materials due to changes of weather, soil conditions, etc. and often each batch and product is unique. We endeavour to keep the therapeutic and/or safe nature of our products consistant, while tweaking the aesthetic.

Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Common Oxen owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Common Oxen without obtaining authorization from Common Oxen.

Links To Third Party Sites:

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Common Oxen and it is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Common Oxen is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Common Oxen is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Common Oxen or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability:

Common Oxen has endeavoured to ensure that all the information on the Website is correct, but Common Oxen neither warrants nor makes any representations regarding the quality, accuracy or completeness of any information, product or service. In no event shall Common Oxen be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from the use or the inability to use the products and services; any other matter relating to the services and products; including, without limitation, damages for loss of health, allergic reactions or profits, arising out of or in any way connected with the use or performance of the products or service. Further, Common Oxen shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Common Oxen's control.


You agree to indemnify, defend and hold harmless Common Oxen from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Common Oxen that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


Prices for products are described on our website and are incorporated into these terms by reference. All prices are in Indian rupees. Prices, products and services may change at Common Oxen’s discretion.


Title and risk of loss for all products ordered by you shall pass on to you upon Common Oxen’s shipment to the shipping carrier.


Common Oxen’s logistics partners will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Common Oxen reserves the right to cancel the order(s) at its discretion.


  1. Common Oxen may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
  2. If you or Common Oxen terminates your use of the Website or any Service, Common Oxen may delete any content or other materials relating to your use of the Service and Common Oxen will have no liability to you or any third party for doing so.
  3. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.


The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the terms or the right to use the products by you contained herein or any other section or pages of the website or any linked sites in any manner whatsoever.


If any provision of the terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these terms shall continue to be in full force and effect.

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on Common Oxen, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 5 days of the transaction to enable Common Oxen to begin an investigation.

Cancellation/Failure of Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Common Oxen reserves the right to cancel all past, pending and future orders without any liability. Common Oxen also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded. 

The transaction may be considered failed if any of the following scenarios are met. In such a scenario, the  to and fro shipping costs will be bourn by the buyer.

  1. Customer fails to produce adequate documents during the payment details verification
  2. Misuse of another customer's phone/email
  3. Customer uses invalid email and phone no.
  4. Overuse of a voucher code
  5. Use of a special voucher not tagged to the email ID used.
  6. Invalid/Incomplete address escalated by our infrastructure partner. 

Cancellation of Bulk Orders

Common Oxen may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Common Oxen: 

  1. Products ordered are not for self-consumption but for commercial resale
  2. Multiple orders placed for same product at the same address, depending on the product category
  3. Bulk quantity of the same product ordered
  4. Invalid address given in order details
  5. Any malpractice used to place the order

Any promotional voucher used for placing the 'Bulk Order' may not be refunded

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care 

  1. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
  2. An Email will be sent seeking/providing following information:
    • Short description of the case (A few questions will be asked to help us understand the scenario)
    • The snapshots of the packet and other box (If any) (Try to cover the sides which look tampered/damaged as per the customer)
  3. The customer may not be liable for a resend if he/she falls in any of the scenarios stated below:
    • Customer fails to provide adequate information about the case
    • Customer fails to provide snapshots of the packet and box
    • If an opened delivery was received, pilferage claims must be made the same day
    • Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.